Terms of Service governing the use of flowtrixum's services
These Terms of Service ("Terms") govern your access to and use of the website, services, and analytics platforms provided by flowtrixum S.A. ("flowtrixum", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.
flowtrixum S.A. is a Portuguese company registered under number 852639214, with its registered office at Praça do Comércio 271, 4035-246 Porto, Portugal. We specialise in providing beauty customer behaviour analytics platforms and related services.
By accessing, browsing, or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our services.
These Terms constitute a legally binding agreement between you and flowtrixum. Your continued use of our services following any changes to these Terms will constitute acceptance of such changes.
flowtrixum provides beauty customer behaviour analytics platforms and related services designed to help beauty and spa businesses understand their customers and optimise their operations. Our services include data analytics, reporting tools, customer insights, and related consulting services.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, though we will endeavour to provide reasonable advance notice of material changes that may affect our clients.
When using our services, you agree to comply with all applicable laws, regulations, and these Terms. You are responsible for ensuring that your use of our services does not violate any applicable data protection laws, including the General Data Protection Regulation (GDPR).
You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services. Prohibited activities include but are not limited to:
If you provide data to our platform, you warrant that you have the necessary rights and permissions to share such data and that your use complies with all applicable privacy and data protection laws. You are responsible for the accuracy and legality of any data you provide.
All content, features, and functionality of our services, including but not limited to text, graphics, logos, images, software, and analytics algorithms, are owned by flowtrixum or our licensors and are protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use our services for their intended purpose. This licence does not include the right to reproduce, distribute, modify, or create derivative works from our content or services without our express written permission.
Any feedback, suggestions, or ideas you provide about our services may be used by flowtrixum without any obligation to compensate you or seek further permission.
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using our services, you consent to the collection and use of your information in accordance with our Privacy Policy.
We implement appropriate technical and organisational measures to protect personal data and ensure compliance with applicable data protection regulations, including GDPR.
Access to certain features of our services may require payment of fees. All fees are stated in Euros (EUR) and are exclusive of applicable taxes unless otherwise specified. Payment terms and conditions will be provided in your service agreement or invoice.
Subscription fees are billed in advance and are non-refundable except as required by law or as specifically stated in your service agreement. We reserve the right to change our pricing with reasonable notice to existing customers.
To the fullest extent permitted by applicable law, flowtrixum shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of or inability to use our services.
Our total liability to you for all claims arising out of or relating to these Terms or our services shall not exceed the amount paid by you to flowtrixum in the twelve months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
While we strive to provide accurate and reliable analytics, we do not warrant that our services will be uninterrupted, error-free, or completely secure. You acknowledge that your use of our services is at your own risk.
You agree to indemnify, defend, and hold harmless flowtrixum, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our services, your violation of these Terms, or your violation of any rights of another party.
These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the competent courts of Porto, Portugal.
If you are a consumer resident in the European Union, you may also have the right to bring proceedings in the courts of your country of residence.
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our services will cease immediately.
You may terminate your use of our services at any time by discontinuing use and, if applicable, cancelling your subscription according to the terms of your service agreement.
Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.
We encourage you to review these Terms periodically to stay informed of any updates or changes that may affect you.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely matches the intent of the original provision.
These Terms, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and flowtrixum regarding the use of our services and supersede all prior agreements and understandings.
If you have any questions about these Terms or need to contact us regarding legal matters, please reach out to us:
Legal Department:
Email: legal@flowtrixum.world
Phone: +351 226074772
Postal Address:
flowtrixum S.A.
Praça do Comércio 271
4035-246 Porto
Portugal